Starbucks, a leading coffee shop chain in the US, closed down its more than 8,000 shops on Tuesday to give its staff racial bias training, in the aftermath of an incident in one of its outlets in Philadelphia where two black men were arrested after staff wrongly accusing them of trespassing in April.
The coffee chain said that its 175,000 employees would undergo the training on “understanding racial bias and the history of public accommodations in the United States”.
Each employee was made to watch a video on their tablets and given a Starbucks branded booklet titled “My notebook”, The Guardian reported. The employees held discussions after watching
Rossann Williams, Starbucks executive vice-president for US retail, said that the training “isn’t a solution, it’s the first step”.